Ordering Information

What are your online ordering hours?

Our website remains active both during and outside of business hours, which grants customers the freedom to place their orders online via our website at any time, 24/7. If you wish to speak with a sales representative either before, during, or after...

Can I place my order by telephone, chat or email?

Yes, you can safely and securely place your order by telephone, email, or live chat, depending on your preference. If you wish to speak with a sales representative either before, during, or after placing your order, you can call or live chat with us...

Can I add a personal message and greeting card to my order? Is it free?

Yes, definitely! All customers have the option to add a free, personalized greeting card message to any new order they place. While placing the order online, simply select the type of card you wish to include and enter the full text for the message in...

Can I ship to multiple locations in one order?

Yes, our website allows customers the option to order several individual gifts with the intention of sending them to different addresses under one order/transaction. While placing the order online, a drop-down menu asks customers to indicate whether ...

How far in advance of an occasion should I place my order?

When it comes to ordering gifts online, there is no such thing as ordering "too early". In fact, we encourage customers to place their orders in advance to avoid potential stress or delays that could arise as a result of ordering at the last minute. ...

Why do you require the recipient's phone number?

When placing an order, all customers are asked to provide a working, local phone number for their recipient in case of delivery issues. It is not uncommon for recipients to be away/unavailable at the time a delivery is attempted, therefore having their...

Can I completely customize my order?

One of the most unique, exciting aspects of our company compared to other online stores is that we offer customers the ability to customize virtually any product we sell, using the options provided by our intuitive, user-friendly website. Our website...

Can I create a completely customized order?

Our "custom gifts" (or custom gift baskets) are essentially products customers create entirely from scratch, based on their preferences and budget. Beginning at $0, the customer chooses their budget and corresponding approximate number of products from...

How do I pay for my order?

We currently accept payment via most major credit cards – Visa, MasterCard, American Express, and Discover – as well as e-Transfer. All available payment methods are disclosed to customers during checkout. Simply choose the payment method that is suitable...

Do you offer corporate discounts?

Yes! Any order consisting of at least 5 (five) orders will be eligible for a 10% volume discount.

Do you send an order confirmation?

Yes, of course! Within minutes of successfully completing an order, all customers are automatically emailed an order confirmation/proof of purchase, which contains their order number and receipt, as well as a complete summary of their purchase. Customers...

How long does it take to process my order?

Once customers submit payment for an order, the order is immediately considered to be "processed" and forwarded to one of our production/shipping facilities for preparations to begin. This can occur within minutes of the order being placed, depending...

How do I make a change to my order?

Once customers submit payment for an order, the order is immediately considered to be "processed" and forwarded to one of our production/shipping facilities for preparations to begin. Therefore, canceling or changing an order that has already been placed...

Can I correct or change an address after I have ordered?

Customers are solely responsible for making sure the address they enter when placing their order is correct, complete, and accurate at all times; this includes unit numbers, business names, and phone numbers. Customers are also responsible for reviewing...

Multiple products delivered & at least one package is less than $100 - “How much does shipping/delivery cost?”

We offer free ground shipping on orders valued at at least $100 CAD per Canadian address, or $100 USD per American address (before applicable taxes); orders for which same-day, express, or hand-delivery is required may be subject to additional shipping...

Will the product I have ordered look exactly like the one on the website?

If we realize a product you've ordered is out of stock or unavailable, the item(s) will be substituted with a similar item(s) of equal or greater value; doing so ensures that your order is still delivered in a timely manner. Please understand that the...

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