Contact Support
For questions about orders, delivery, or general inquiries.
How to Reach Us
Typically Immediate. If your issue cannot be resolved immediately, you can submit a support ticket in the Support Widget and we will respond in 1 hr to one business day. During busy holiday periods, responses may be delayed.
Our support widget is the primary support channel. Include your order number if your inquiry is related to an existing order. You can also reach us via chat (see support button below) or by phone at 1-888-912-2388.
Order Tracking
Enter the email address and ZIP or postal code used when placing your order to view the latest order and delivery status.
Tracking details become available once your order has been processed and prepared for delivery.
Questions About an Order
For faster assistance, include:
- Order number
- Recipient name
- Delivery date
This allows support to locate and review your order without delays.
Delivery Information
Same-day delivery is available in NYC, Los Angeles, and Northern New Jersey, with availability confirmed at checkout.
Delivery timing, availability, and status updates are based on order details and location.
Check Common Answers
Many common questions are answered in the FAQ, including delivery timing, order processing, and general policies.
Send a Message
Provide as much detail as possible to reduce back-and-forth and speed up resolution.