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    • Refunds & Returns

    Overview
    This policy outlines how issues are handled after delivery and defines when refunds, replacements, or credits are not available.

    Damaged or Missing Items
    If an order arrives damaged, defective, or missing items, it must be reported by the purchaser or recipient within the following timeframes:
    Perishable items: within 24 hours of delivery
    Non-perishable items: within 5 days of delivery

    Clear photos of the affected item(s) and original packaging are required to verify and assess the claim. Customer service will review submitted claims and respond within 24–48 hours.

    Where applicable, a replacement or store credit may be issued. Refunds are not issued for items damaged during transit.

    Refund Eligibility
    Refunds are not available in the following situations:
    Perishable items shipped using slower or non-recommended delivery methods
    Perishable items replaced with non-perishable alternatives at our discretion to maintain quality and ensure successful delivery
    Customized or personalized items
    Change of mind after an order has been placed
    Personal taste or preference
    Substitutions made in accordance with our guidelines
    Undeliverable orders due to incorrect or incomplete address information, recipient unavailability, or refusal
    Orders marked as delivered where proof of delivery has been obtained
    Delays or delivery issues caused by circumstances beyond our control

    Returns
    Orders are prepared specifically for each customer and many items cannot be reused or resold. As a result:
    Refused deliveries are treated as undeliverable orders and are not eligible for refunds
    Perishable items cannot be returned

    Re-Delivery and Re-Shipping
    If an order cannot be delivered due to customer or recipient circumstances, re-delivery may be arranged at the purchaser’s expense.
    Re-delivery fees depend on the product type and destination.

    Perishable items may require remaking or replacement. When items cannot be reused or resold, associated costs will be charged.

    Cancellations and Order Changes
    Orders begin processing shortly after payment is submitted.
    Once an order has shipped, address changes or cancellations are no longer possible.

    Customers should request any address corrections promptly after placing an order and before shipment.
    During peak periods or holidays, changes cannot be guaranteed.

    Events Beyond Our Control
    Refunds or credits are not issued for delays, non-delivery, or service interruptions caused by circumstances beyond our control, including but not limited to weather conditions, carrier disruptions, labor issues, public emergencies, or transportation network failures.

    Customers are responsible for providing complete and accurate delivery information at all times.

    Alcohol and Regulated Items
    Delivery of alcohol or other regulated products is subject to applicable federal, state, and local laws. Age verification and additional delivery requirements may apply where required.

    Questions or Support
    For order-specific assistance, please contact customer service. Additional delivery-related information may be found on the FAQ page.