Delivery Policy

Overview
Orders are prepared and delivered using the shipping method selected at checkout, based on destination, timing, and product eligibility. Available delivery options and estimated arrival dates are presented during checkout.

Order Processing
Orders enter processing shortly after payment confirmation. Requests for changes should be submitted as early as possible.
Once an order has shipped, changes or cancellations may no longer be possible.

Delivery Timing
Delivery dates shown at checkout are estimates and are not guaranteed. Actual delivery timing may vary due to routing, traffic, weather, recipient availability, and operational capacity.
Residential deliveries are typically completed by end of day. Business deliveries are typically completed within standard business hours.

Same-Day and Expedited Delivery
Same-day and expedited delivery options may be available on eligible products when orders are placed before the applicable cut-off time shown on the product page or at checkout.
For perishable or time-sensitive items, selecting a recommended shipping method (such as same-day, next-day, overnight, or one business day) helps support product freshness and quality.

Delivery Completion
Deliveries do not require a signature unless otherwise specified. Orders may be left in a safe location or delivered to a concierge, reception desk, or mailroom when appropriate.
Once proof of delivery is obtained, responsibility transfers to the recipient.

Address Accuracy Requirements
Customers are responsible for providing a complete and accurate delivery address at the time of order placement.
Address changes must be requested promptly after ordering and before shipment.
Orders with incorrect or incomplete address information may be undeliverable.
Refunds are not issued for orders affected by address errors.

Remote Locations
If a delivery address is determined to be in a remote area after an order has been placed, an additional service charge may apply at the purchaser’s expense.
Such charges may be applied at any stage, including after shipment or delivery.

Undeliverable Orders
Refunds are not issued for undeliverable orders.
Re-delivery may result in additional fees.
Perishable items may need to be remade and cannot always be recovered.
Incorrect or incomplete address information remains the customer’s responsibility.

Perishable and Time-Sensitive Items
Certain products are perishable or sensitive to transit conditions.
Expedited delivery methods such as same-day, next-day, overnight, or one business day are recommended.
Orders shipped using slower methods may have perishable items replaced with non-perishable alternatives at our discretion to maintain quality.

Substitutions
Some items are seasonal or subject to availability, and substitutions may be necessary. When substitutions occur, the overall value, theme, and design of the order are maintained.
Due to order volume, advance notification of substitutions may not always be possible.

Alcohol and Regulated Items
Delivery of alcohol or other regulated products is subject to applicable federal, state, and local laws. Age verification and additional delivery requirements may apply where required.

External Conditions
Delivery schedules may be affected by factors beyond our control, including weather conditions, public emergencies, labor disruptions, holidays, or transportation network issues.

Support
For general delivery information, refer to the FAQ page. For order-specific inquiries, customer service is available to assist.