FAQ Search Results

International delivery services

We primarily cater to North American addresses, but we also facilitate deliveries internationally and overseas using trusted partners from around the globe. Please be advised that international orders intended for addresses outside of Canada and the...

What are your online ordering hours?

Our website remains active both during and outside of business hours, which grants customers the freedom to place their orders online via our website at any time, 24/7. If you wish to speak with a sales representative either before, during, or after...

Where do I find my Tracking Number?

Customers are automatically sent shipping notifications via e-mail once their orders have been dispatched from one of our fulfilment centers. If the order is shipped via third-party courier such as FedEx, UPS, Canpar, or Canada Post, the shipping confirmation...

How do I track my order?

Customers are automatically sent shipping notifications via email once their orders have been dispatched from one of our fulfilment centers. If the order is shipped via third-party courier such as FedEx, UPS, Lasership, Ontrac, Canpar, or Canada Post...

Deliveries to Canada

We provide delivery services to anywhere in Canada. We strive to deliver your order with excellent service, and flexibility every time. To that end, we offer our special care delivery services . We are pleased to offer free delivery services in Canada...

What is your policy regarding refunds and cancellations?

Customers are not entitled to refunds/cancellations under the following circumstances: 1. Perishable Items, Including Chocolate-Dipped Strawberries – When customers opt to ship perishable items such as chocolate-dipped strawberries, cheeses, fruits...

Are there any special fees or charges?

We reserve the right to discontinue, apply new, or modify existing administrative charges at any time and from time to time. Unless otherwise indicated, any of the following administrative charges may be applied to any orders placed with us

Free same day hand delivery

When a gift needs to be delivered in the Greater Toronto Area today, choose Our Same Day Hand Delivery option which is available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton...

Same day delivery to Vancouver

Our Same day deliveries services to Metro Vancouver are money-back guaranteed* hand delivery services. Our same day delivery services are provided by our drivers and authorized agents. When it’s important for a gift delivered to its destination today...

Can I place my order by telephone, chat or email?

Yes, you can safely and securely place your order by telephone, email, or live chat, depending on your preference. If you wish to speak with a sales representative either before, during, or after placing your order, you can call or live chat with us...

What is the best gift to give?

Before placing an order, we suggest taking some time to browse our website and explore the various options available based on your budget and preferences. With hundreds of gift baskets at different price ranges and contents, we're confident you'll find...

Do you offer free delivery?

We offer free ground shipping on orders valued at at least $100 CAD per Canadian address, or $100 USD per American address (before applicable taxes); orders for which same-day, express, or hand-delivery is required may be subject to additional shipping...

Can I add fruit, cheese, cakes and flowers to my order?

Yes, you have the option to add cakes/baked goods, fruits, flowers/plants, and cheeses to any order. However, we recommend that customers only opt to ship perishable items on a same-day, next-day, or overnight basis to ensure that items of this nature...

General Information on US Deliveries

We strive to deliver your packages with excellent service and flexibility every time. To that end, we offer our Special Care Delivery Services in America. We are pleased to offer free delivery services in the USA and same day hand delivery in New York...

Can I ship fresh fruit, cakes & baked goods, flowers, cheese, chocolate dipped strawberries & other perishables?

Chocolate-dipped strawberries, cheeses, fruits, baked goods and flowers are considered perishable items and therefore must be shipped on an expedited basis to maintain freshness. When ordering perishable items, we highly recommend that customers choose...

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