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Free hand delivery

Our free ground delivery services are not money-back guaranteed* delivery services and have a 2 pm today ordering deadline. Typical delivery times are from one to five business days to all 50 states. Saturday and Sunday delivery available in select areas...

Free delivery to Canada

Our ground by 9 AM delivery service is from select points in Canada to select non-regional points in Canada by 9:00 a.m. within two or more business days depending on the region. The ordering deadline for this service is 2 pm today. If you are eligible...

How far in advance of an occasion should I place my order?

When it comes to ordering gifts online, there is no such thing as ordering "too early". In fact, we encourage customers to place their orders in advance to avoid potential stress or delays that could arise as a result of ordering at the last minute. ...

Why is my order delayed?

Despite our best efforts, there may be circumstances in which a courier is unable to complete a delivery on time due to unforeseen issues encountered in transit. These delays are beyond our immediate control and sometimes inevitable, especially during...

Next day hand delivery

Our next day hand delivery services to businesses by 5 pm and residences by 9 pm EST has an ordering deadline of 11 pm today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery...

Are there redelivery or remaking fees when a delivery fails?

We make every possible effort to deliver orders to their desired destinations, but there are certain instances when deliveries may be rendered unsuccessful due to customer/recipient error. Upon being contacted, customer service will offer to re-ship...

Next day hand delivery to Vancouver

Our next day hand delivery services to businesses by 5 pm and residences by 9 pm PST has an ordering deadline of 11 pm today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the Metro Vancouver...

How quickly should the gourmet foods in my delivery be eaten?

Gourmet food will be best if eaten before the best-before date or slightly thereafter. Many items will last much longer than the best-before date but quality may decrease. Please call, email or chat with us if you have a question about a specific item...

Can my gift be returned?

Every order is custom and tailor-made to suit each customer’s needs and preferences on an individual, per-order basis; this requires time, dedication, and effort from all staff members. Due to the nature of our items, many of our products can not simply...

Next day hand delivery to Los Angeles

Next day delivery orders must be placed by 1 PM PST today. Delivery to businesses by 5 pm and residences by 9 pm PST have an ordering deadline of 1 PM PST. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service...

Any day hand delivery to Vancouver

Our any day hand delivery service allows you to pick the day you would like the delivery. With this service we deliver to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 pm PST today. This delivery service should not be chosen...

Why do you require the recipient's phone number?

When placing an order, all customers are asked to provide a working, local phone number for their recipient in case of delivery issues. It is not uncommon for recipients to be away/unavailable at the time a delivery is attempted, therefore having their...

Next day hand delivery to New York & New Jersey

Next day delivery orders must be placed by 1 PM EST today. Delivery to businesses by 5 pm and residences by 9 pm EST have an ordering deadline of 1 PM EST. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service...

What happens If a product or Item Is out of stock or discontinued?

If we realize a product you've ordered is out of stock or unavailable, the item(s) will be substituted with a similar item(s) of equal or greater value; doing so ensures that your order is still delivered in a timely manner. Please understand that the...

Can I completely customize my order?

One of the most unique, exciting aspects of our company compared to other online stores is that we offer customers the ability to customize virtually any product we sell, using the options provided by our intuitive, user-friendly website. Our website...

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