FAQ Search Results
When a courier holds an order for pickup, the customer’s tracking information will usually provide details about the pickup location, operating hours, and any necessary identification or documentation required for pickup. The courier will usually have...
There is no such thing as placing an order "too early". In fact, we strongly encourage customers to place their orders in advance to avoid some of the stress that could come with placing an order at the last minute. If you are placing an order in advance...
We offer free ground shipping on orders valued at at least $100 CAD per Canadian address, or $100 USD per American address (before applicable taxes); orders for which same-day, express, or hand-delivery is required may be subject to additional shipping...
If we realize a product you've ordered is out of stock or unavailable, the item(s) will be substituted with a similar item(s) of equal or greater value; doing so ensures that your order is still delivered in a timely manner. Please understand that the...
If, after placing an order, an order deemed to be "overweight", an additional service charge will be applied at the expense of the purchaser; such charges can occur at any point after the order has been placed, including after the order has been shipped...
