FAQ Search Results

Can I add a personal message and greeting card to my order? Is it free?

Yes, definitely! All customers have the option to add a free, personalized greeting card message to any new order they place. While placing the order online, simply select the type of card you wish to include and enter the full text for the message in...

Will I receive a tracking notification?

Customers are automatically sent shipping notifications via e-mail once their orders have been dispatched from one of our fulfilment centers. If the order is shipped via third-party courier such as FedEx, UPS, Canpar, or Canada Post, the shipping confirmation...

How much does shipping/delivery cost?

We offer free ground shipping on orders valued at at least $100 CAD per Canadian address, or $100 USD per American address (before applicable taxes); orders for which same-day, express, or hand-delivery is required may be subject to additional shipping...

Why isn't my tracking number showing up? Why hasn't it been updated?

We understand the importance of knowing the status and expected delivery time of your package. Please keep in mind that during the initial stage of shipping, there may be a delay in tracking updates, but not necessarily a delay in the order itself. This...

Can I ship to multiple locations in one order?

Yes, our website allows customers the option to order several individual gifts with the intention of sending them to different addresses under one order/transaction. While placing the order online, a drop-down menu asks customers to indicate whether ...

How do club memberships work?

Each month we feature a different winery and hand-select two of their best wines for our wine club members. These wines along our guide to the wines, are then shipped to wine club members all across the country. You may choose to subscribe as a wine ...

Do your deliver on weekends?

Weekend delivery is only available to certain regions, such as areas where we offer local, same-day, next-day, and future delivery. To determine if your delivery address qualifies for weekend delivery, select any one of the aforementioned shipping methods...

Are there membership fees?

There are no wine club membership fees, you just pay as you go and complete your club membership.

My gift order tracking status shows that my order has been delivered but it is not there. What do I do?

Signatures are not mandatory for deliveries and most courier services have suspended signature requirements due to COVID-19. Packages are delivered to the recipient's front door/porch by default, and if delivery to the door is not possible, recipients...

Same day hand delivery to Los Angeles

When a gift needs to be delivered in Los Angeles today, choose Our same day delivery option. Same day delivery orders must be placed by 11 AM (PST) today. Our same day delivery services to businesses by 5 pm and residences by 9 pm has an ordering...

Same day hand delivery to New York and New Jersey

FREE SAME-DAY DELIVERY When a gift needs to be delivered in New York/New Jersey today, choose Our Same-Day Delivery option. Same-Day Delivery! Order must be placed by 11 AM EST today. Our Same Day Delivery Services to businesses by 5 pm and ...

Do you have gifts for my clients or co-workers?

If you take a look through our website -- in it, you’ll find numerous ways to show business clients, contacts and co-workers your appreciation, while ensuring they remember you, too. With business gifts for every budget, convenient discounts and personalization...

At what time will my order be delivered?

At what time will my order be delivered? Unless otherwise disclosed by the shipping method the customer chooses, our standard delivery times are anytime until 8:00 pm for residential addresses, and anytime until 5:00 pm for business addresses. During...

My shipment arrived damaged or is missing items - What do I do?

Despite our best efforts to limit such occurrences by utilizing appropriate packaging and shipping procedures, there are instances in which products may arrive broken/defective/incomplete due to being damaged or mishandled while in transit with a courier...

Free same day hand delivery to Vancouver

When a gift needs to be delivered in the Metro Vancouver and The Lower Mainland today, choose our same day delivery option which is available in Vancouver and surrounding suburbs including Burnaby, Richmond, Delta, Langley, Langley City, White Rock, ...

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