FAQ Search Results

How can I cancel my order?

Once customers submit payment for an order, the order is immediately considered to be "processed" and forwarded to one of our production/shipping facilities for preparations to begin. Therefore, canceling an order that has already been placed is never...

Xpresspost

Our Xpresspost delivery service provides delivery to businesses by 5 pm and residences by 8 pm and has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout and expected delivery times...

3 day delivery

Our 3 day select service has guaranteed delivery by the end of the third business day to the 48 contiguous states. This service has a 11 pm today ordering deadline. Saturday delivery is available in select areas. If you are eligible for this service, ...

Vancouver Gourmet Gift Basket Delivery Service and alcohol delivery

The BC Liquor and Cannabis Regulation Branch (LCRB) outlines that gift basket delivery services are able to ship Wine, Beer and Liquor included in a gift basket or box within the province of British Columbia to recipients over the age of 19. All alcohol...

Is there a fee for delivering to a remote location?

If after placing an order an address or destination is deemed to be "remote", an additional service charge will be applied at the expense of the purchaser; such charges could occur at any point after the order has been placed, including after the order...

Weekend hand deliveries

Great news! We deliver packages on Saturdays and Sundays in New York/New Jersey! We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am and we will deliver your package the same day for free if it is over $...

Weekend deliveries to Los Angeles

Great news! We deliver packages on Saturdays and Sundays in Los Angeles area! We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am (PST) and we will deliver your package the same day for free if it is over $100...

Do you include a receipt or order information with the delivery?

Under no circumstances do we send details regarding our products’ pricing, such as receipts or invoices, to recipients. Apart from the contents of the order itself, the only paperwork we attach to shipped/completed orders are the name and contact...

How long does it take to process my order?

Once customers submit payment for an order, the order is immediately considered to be "processed" and forwarded to one of our production/shipping facilities for preparations to begin. This can occur within minutes of the order being placed, depending...

How do I make a change to my order?

Once customers submit payment for an order, the order is immediately considered to be "processed" and forwarded to one of our production/shipping facilities for preparations to begin. Therefore, canceling or changing an order that has already been placed...

What happens if my gift cannot be delivered?

We make every possible effort to deliver orders to their desired destinations, but there are certain instances when deliveries may be rendered unsuccessful due to customer/recipient error. Upon being contacted, customer service will offer to re-ship...

What happens when my order is delayed?

As an online store, we – like most online retailers – typically depend on third-party courier services to fulfill deliveries depending on the needs, destinations, and preferences of our customers. As such, we are susceptible to delays that may – although...

Can I correct or change an address after I have ordered?

Customers are solely responsible for making sure the address they enter when placing their order is correct, complete, and accurate at all times; this includes unit numbers, business names, and phone numbers. Customers are also responsible for reviewing...

Can I correct or change an address after I have ordered?

Customers are solely responsible for making sure the address they enter when placing their order is correct, complete, and accurate at all times; this includes unit numbers, business names, and phone numbers. Customers are also responsible for reviewing...

How do I change or cancel my subscription?

To cancel an ongoing subscription or membership early, it is recommended to contact customer service directly. They will be able to assist you with the cancellation process and provide information about any eligible refunds based on the remaining value...

Please, mind that only logged in users can submit questions